Cancellation & refunds

Updated 16 September 2026

Renewday is billed monthly in Canadian dollars. The Free plan has no subscription charge.

Cancel a subscription

1. Log in as your workspace owner or an administrator.
2. Open Settings → Billing and select Manage billing.
3. Choose cancellation in the payment portal and confirm it. The portal shows when your paid access ends.

Cancel before your next renewal to stop the next monthly charge. Your paid access continues until the end of the paid period. Then the workspace returns to Free. Existing records remain accessible; adding records or employees is restricted when you exceed the Free plan’s limits.

Canceling does not delete your workspace. If you cannot open the payment portal, contact us using your account email so we can help.

First-payment refunds

If Renewday is not a fit, contact us within 14 days of your first paid subscription payment to request a full refund of that payment. This offer applies once per customer. An approved first-payment refund ends the paid subscription and returns the workspace to Free.

Renewals and other charges

Renewal payments and partial unused months are normally non-refundable. If you were charged incorrectly, charged twice or experienced a service problem, contact us so we can investigate. This policy does not limit any refund rights required by applicable law.

Request a refund

Email support with the subject “Refund request,” your account email and the invoice number, if available. Do not send card numbers or passwords. We will reply with the outcome. Approved refunds are returned to the original payment method; when they appear depends on the payment provider and your bank.